Legal Information

1. Data Controller Identification

The data controller responsible for the processing of personal data collected through this website and related services is VelocoreDynamics, with registered office at Avenida de Carabanchel Alto 142, Piso 1 A, Madrid, Spain. For any inquiries regarding data processing, you may contact us at [email protected].

2. Categories of Personal Data Processed

VelocoreDynamics may collect and process the following categories of personal data:

• Identification data: Full name, email address, telephone number, and physical address provided through contact forms or during service engagement.
• Navigation data: IP address, browser type and version, operating system, referral URLs, pages visited, time and date of access, and duration of session — collected automatically through standard web server logs and analytics tools.
• Communication data: Contents of messages sent through contact forms, email correspondence, and any documentation shared during the course of service delivery.
• Financial data: Transaction references and payment confirmations processed through third-party payment processors. VelocoreDynamics does not store credit card numbers or banking credentials on its own servers.

3. Legal Basis for Processing

All personal data processing activities conducted by VelocoreDynamics are grounded in the following legal bases as defined by the General Data Protection Regulation (EU) 2016/679:

• Consent (Art. 6.1.a): Where you have given explicit, informed, and unambiguous consent for specific processing purposes, such as subscribing to newsletters or accepting non-essential cookies.
• Contractual necessity (Art. 6.1.b): Where processing is necessary for the performance of a contract to which you are a party, or for taking pre-contractual steps at your request — including service delivery, project management, and invoicing.
• Legitimate interest (Art. 6.1.f): Where processing is necessary for the purposes of legitimate interests pursued by VelocoreDynamics, such as website security, fraud prevention, and service improvement — provided these interests are not overridden by your fundamental rights.
• Legal obligation (Art. 6.1.c): Where processing is necessary for compliance with a legal obligation to which VelocoreDynamics is subject, including tax record retention and responses to lawful judicial requests.

4. Purpose of Data Processing

Personal data is processed for the following specific purposes:

• Responding to inquiries submitted through contact forms or direct email communication.
• Delivering contracted services, including project management, deliverable coordination, and post-delivery support.
• Generating invoices, processing payments, and maintaining financial records as required by Spanish tax law.
• Analyzing website usage patterns to improve user experience and service offerings.
• Sending service-related communications, including project updates, invoice notifications, and contractual correspondence.
• Complying with applicable legal and regulatory obligations.

5. Data Retention Periods

VelocoreDynamics retains personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: Retained for a maximum of 24 months from the date of submission, unless an ongoing business relationship is established.
• Client project data: Retained for the duration of the contractual relationship and for 5 years following its conclusion, in compliance with Spanish commercial and tax legislation.
• Analytics data: Anonymized after 26 months. Fully deleted from active systems within 36 months.
• Financial records: Retained for 4 years from the end of the fiscal year in which the transaction occurred, in accordance with Spanish General Tax Law.

6. Data Recipients and Transfers

Personal data may be shared with the following categories of recipients:

• Technology service providers: Hosting infrastructure providers, email delivery services, and analytics platforms that process data on behalf of VelocoreDynamics under written data processing agreements.
• Payment processors: Third-party payment platforms (e.g., Stripe) that process financial transactions independently and are responsible for their own compliance with PCI-DSS and GDPR requirements.
• Legal and regulatory authorities: Spanish tax authorities (Agencia Tributaria), courts, or other public bodies when required by law.

VelocoreDynamics does not sell, rent, or otherwise commercially distribute personal data to third parties. All data processing within the European Economic Area (EEA) is conducted in full compliance with GDPR. Where data is transferred outside the EEA, VelocoreDynamics ensures appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Data Subject Rights

Under the GDPR and the Spanish Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD), you have the following rights:

• Right of access (Art. 15): To obtain confirmation of whether your personal data is being processed and to receive a copy of such data.
• Right to rectification (Art. 16): To request correction of inaccurate personal data or completion of incomplete data.
• Right to erasure (Art. 17): To request deletion of your personal data where processing is no longer necessary, consent is withdrawn, or processing is unlawful.
• Right to restriction (Art. 18): To request restriction of processing in specific circumstances, such as when you contest the accuracy of the data.
• Right to data portability (Art. 20): To receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object (Art. 21): To object to processing based on legitimate interests, including direct marketing.
• Right not to be subject to automated decision-making (Art. 22): To not be subject to decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects.

To exercise any of these rights, please send a written request to [email protected], including proof of identity. VelocoreDynamics will respond to your request within 30 days of receipt.

8. Data Security Measures

VelocoreDynamics implements appropriate technical and organizational measures to ensure the security of personal data, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Access controls limiting data access to authorized personnel on a need-to-know basis.
• Regular security audits and vulnerability assessments of web infrastructure.
• Incident response procedures for the prompt detection and notification of data breaches in accordance with Art. 33 and 34 of the GDPR.

9. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes the GDPR or applicable data protection law, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at:

Website: www.aepd.es

Address: C/ Jorge Juan, 6, 28001 Madrid, Spain

1. What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites function efficiently, to provide information to website owners, and to enhance the user experience.

2. Cookies Used by VelocoreDynamics

This website employs the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of this website. These include session cookies that enable form functionality and security features. Without these cookies, services you have requested — such as contact form submission — cannot be provided. These cookies do not require your consent under Article 5(3) of the ePrivacy Directive.
• Preference cookies: Used to remember your choices, such as cookie consent preferences, to provide a more personalized experience. The cookie banner consent status is stored locally in your browser via localStorage and is not transmitted to external servers.
• Analytics cookies: Where analytics services are enabled, these cookies collect anonymized information about how visitors use this website — including pages visited, time spent, and navigation patterns. This data is aggregated and does not identify individual users.

3. Third-Party Cookies

This website may use services provided by third parties that set their own cookies:

• Google Maps: The contact page embeds a Google Maps iframe, which may set cookies to track usage and security preferences. Google's cookie policy is available at policies.google.com/privacy.
• Tailwind CSS CDN: The stylesheet delivery service may collect anonymized technical data for performance optimization.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View which cookies are set and delete them individually.
• Block all cookies or only third-party cookies.
• Set preferences for specific websites.

Please note that disabling strictly necessary cookies may impair the functionality of this website, including the ability to submit contact forms.

5. Cookie Consent

Upon your first visit, a cookie consent banner will appear, allowing you to accept or decline non-essential cookies. Your consent preference is stored in localStorage under the key velocore_cookie_consent and is used solely to remember your choice. You may withdraw your consent at any time by clearing your browser's local storage or by revisiting this policy page.

6. Updates to This Policy

VelocoreDynamics reserves the right to update this Cookies Policy to reflect changes in technology, legislation, or our operational practices. Any material changes will be communicated through a revised notice on this page.

1. Scope

This Refund Policy applies to all digital services provided by VelocoreDynamics, including but not limited to landing page design, conversion rate optimization, paid media management, email marketing automation, SEO strategy, analytics implementation, and full digital growth retainers.

2. Cancellation Before Work Commences

If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payment or deposit received by VelocoreDynamics. Cancellation must be communicated in writing to [email protected]. Refunds will be processed within 14 business days of confirmed cancellation.

3. Cancellation During Project Execution

Where work has already commenced, refunds are calculated proportionally based on the project milestone framework:

• Discovery & Audit phase (0–25% completion): 75% of the total project fee is refundable.
• Design & Architecture phase (25–50% completion): 50% of the total project fee is refundable.
• Implementation phase (50–75% completion): 25% of the total project fee is refundable.
• Delivery & Optimization phase (75–100% completion): No refund is available, as deliverables have been substantially completed.

Completion percentages are determined by VelocoreDynamics based on documented project logs and milestone tracking records. You will receive written confirmation of the assessed completion stage upon request.

4. Monthly Retainer Services

For ongoing monthly retainer services, you may cancel at any time with 30 days' written notice. No refund is provided for the current billing period in which cancellation is submitted. Services will continue until the end of the paid billing period.

5. Non-Refundable Items

The following are non-refundable:

• Third-party costs incurred on your behalf (e.g., advertising spend, software licenses, stock assets).
• Work completed and approved through documented written sign-off.
• Consulting hours that have been delivered and confirmed.

6. Dispute Resolution

If you are dissatisfied with a refund decision, you may submit a formal complaint to [email protected]. VelocoreDynamics will review the complaint within 10 business days. If the dispute cannot be resolved amicably, either party may refer the matter to the competent courts of Madrid, Spain, in accordance with applicable Spanish consumer protection legislation.

7. Statutory Rights

This Refund Policy does not affect your statutory rights under Spanish consumer protection law (Real Decreto Legislativo 1/2007) or the European Consumer Rights Directive (2011/83/EU). Where applicable, you have the right to withdraw from a distance contract within 14 calendar days of its conclusion, provided that performance has not yet begun with your express consent.

1. Acceptance of Terms

By engaging the services of VelocoreDynamics — whether through submitting a contact form, signing a service agreement, making a payment, or otherwise initiating a project — you agree to be bound by these Terms of Service. If you do not agree, you must refrain from using our services.

2. Description of Services

VelocoreDynamics provides digital marketing services including, but not limited to, landing page design and development, conversion rate optimization, paid media campaign management, email marketing automation, search engine optimization, analytics implementation, and comprehensive digital growth consulting. The specific scope, deliverables, timeline, and fees for each engagement are defined in the individual service agreement or proposal accepted by the client.

3. Project Scope and Changes

The scope of each project is established at the outset through a written proposal or service agreement. Any requests for changes to the agreed scope — including additional features, revised deliverables, or extended timelines — must be submitted in writing. VelocoreDynamics will assess the impact on schedule and fees and provide a written change order for client approval before proceeding.

4. Payment Terms

• Invoicing: VelocoreDynamics issues invoices according to the payment schedule defined in the service agreement. This may include milestone-based invoicing, upfront deposits, or monthly billing for retainer services.
• Payment methods: Payments are accepted via bank transfer, credit card, or through the payment link provided on this website (processed by Stripe). All prices are quoted in Euros (€) and include applicable VAT where required.
• Late payment: Invoices not paid within 15 days of the due date will incur a late payment fee of 1.5% per month on the outstanding balance, in accordance with Spanish commercial legislation. VelocoreDynamics reserves the right to suspend services until payment is received.
• Disputed invoices: If you dispute any portion of an invoice, you must notify VelocoreDynamics in writing within 7 days of receipt, specifying the disputed amount and the grounds for dispute. Undisputed portions remain payable per the original schedule.

5. Intellectual Property

• Pre-existing IP: VelocoreDynamics retains full ownership of all pre-existing intellectual property, frameworks, methodologies, tools, and code libraries used in the course of service delivery.
• Deliverables: Upon full payment of all applicable fees, the client receives a perpetual, non-exclusive license to use the final deliverables produced specifically for their project. This includes designed layouts, written copy, and configured analytics dashboards.
• Portfolio rights: VelocoreDynamics reserves the right to display completed work in its portfolio, case studies, and marketing materials unless the client explicitly requests confidentiality in writing prior to project commencement.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This includes business strategies, financial data, customer lists, technical specifications, and unpublished marketing materials. Confidentiality obligations survive the termination of the service agreement for a period of 24 months.

7. Limitation of Liability

VelocoreDynamics shall not be liable for:

• Indirect, incidental, consequential, or punitive damages arising from the use of our services.
• Loss of revenue, profits, or business opportunities attributable to third-party platforms, algorithm changes, or market conditions beyond our control.
• Damages exceeding the total fees paid by the client for the specific service giving rise to the claim.

VelocoreDynamics provides services on a professional best-efforts basis. While we strive to achieve optimal outcomes, specific performance results (e.g., conversion rates, traffic volume, ROI figures) are not guaranteed unless explicitly stated in writing within a signed service agreement.

8. Termination

Either party may terminate a service agreement under the following conditions:

• For convenience: With 30 days' written notice. The client is responsible for payment of all work completed up to the termination date.
• For cause: Immediately upon written notice if the other party commits a material breach that remains uncured for 14 days after written notification of such breach.

Upon termination, VelocoreDynamics will deliver all completed work product and cooperate in an orderly transition. Confidential data will be securely deleted within 30 days of termination, unless retention is required by law.

9. Force Majeure

Neither party shall be liable for failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, internet infrastructure failures, or cyberattacks. The affected party must notify the other promptly and use reasonable efforts to mitigate the impact.

10. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Kingdom of Spain. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain, without prejudice to the consumer's right to bring proceedings in the courts of their place of domicile under EU Regulation 1215/2012.

11. Amendments

VelocoreDynamics reserves the right to amend these Terms of Service at any time. Material changes will be communicated via email to active clients or through a prominent notice on this website at least 15 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the amended Terms.